Customer Value Agreements


Built around you

WHAT IS A CUSTOMER VALUE AGREEMENT (CVA)?


CVAs are stress-free, easy ownership plans that fit your business needs to extend equipment life and maximize your investment. Whatever your industry, whatever your Cat® equipment—keeping it in excellent condition means more production and lower costs.

Up to 50% longer component life Up to 50% longer component life
Up to 2x longer engine working life Up to 2x longer engine working life
Up to 80% lower fuel injector cost per hour Up to 80% lower fuel injector cost per hour
Hassle-Free Ownership and Maintenance Hassle-Free Ownership and Maintenance

Hassle-Free Ownership & Maintenance


CVAs bring together Finning advice, easy parts acquisition, and options for flexible payment terms. Getting the right Genuine Cat Parts delivered to the right place at the right time makes it easier for maintenance to get done. Service options are flexible to meet your needs.

Expert Dealer Support Expert Dealer Support

SECURITY OF EXPERT DEALER SUPPORT


CVAs are plans that offer troubleshooting, diagnostics, and repairs with inventory management. If you need trained technician assistance, there are options for that too.

Equipment Health Management Equipment Health Management

EQUIPMENT HEALTH MANAGEMENT


Get easy access to monitoring tools with a Cat CVA. Digital tools allow you to access important insights like inspections to machine alerts, giving you a complete overview of the condition of your fleet.


WHICH CVA IS BEST FOR YOU?


    Supply Convenience (PM Parts) Performance Essentials (PM Kits) Complete Confidence (Parts & Labour)
HASSLE-FREE OWNERSHIP & MAINTENANCE
CAT FILTERS PREFERRED PRICING
FLEXIBLE PAYMENT OPTIONS  
PREFERRED LABOUR RATES    
CAT SERVICES COMMITMENT* Maintenance parts Maintenance parts Maintenance and common repair parts
PM CHECKLIST Via Cat Inspect Via Cat Inspect Completed by Certified Cat Technicians
PARTS PLANNING Via parts.cat.com Planned and executed by Finning Planned and executed by Finning
CAT FLUIDS Recommended Recommended
PARTS ORDERING Via parts.cat.com Planned and executed by Finning Planned and executed by Finning
PARTS DELIVERED ON TIME Via parts.cat.com Planned and executed by Finning Planned and executed by Finning
SECURITY OF EXPERT DEALER SUPPORT
FINNING SUPPORT Online Resources Finning parts experts Performed by Certified Cat Technicians
PRIORITY SERVICE RESPONSE    
PEACE OF MIND FROM EQUIPMENT HEALTH MANAGEMENT
MACHINE ALERTS VIA CUBIQ  
PRIORITY FLUID ANALYSIS  
INSPECTIONS Via Cat Inspect App and CUBIQ Via Cat Inspect App and CUBIQ Performed by Certified Cat Technicians via Cat Inspect App and CUBIQ
ASSET MONITORING Via CUBIQ Via CUBIQ Condition Monitoring Analyst provides custom service recommendations

ADDITIONAL VALUE BEYOND PREVENTATIVE MAINTENANCE


Each CVA offers different elements depending on industries or Cat products. These include full machine, planned maintenance, powertrain, undercarriage, ground engaging tools, and hoses and couplings.


 

Our Ultimate repair and maintenance solution provides total peace of mind, with all servicing, planned repairs, and breakdown response covered, offering you maximum protection and performance.



WHAT IS INCLUDED IN YOUR CVA?


A CVA features core elements, which, combined with our wide range of optional services such as Cat Equipment Protection Plans, you can be sure that we have the right CVA for your business needs.


DIGITAL CONNECTIVITY

Finning uses innovative technology to connect with CUBIQ, an application accessible on any device to monitor your assets. CUBIQ assists in making smarter decisions, cost savings, and productivity gains, and provides actionable insights and machine data such as hours, location, fuel burn, and maintenance alerts. 


CONDITION MONITORING

Condition Monitoring supports your business and initiatives in lowering your cost of operation. Customers have 24/7 access to their Condition Monitoring Health report through CUBIQ to gain insights into asset information and high-level visuals such as the fault code dashboard. 


FLUID ANALYSIS

Specialized fluid analysis tests provide the information you need to keep your equipment running smoothly. Our experts can detect problems early, shorten repair time, maximize component life, and help you avoid unscheduled downtime.


MAINTENANCE PARTS

Cat genuine parts deliver maximum protection and performance manufactured to the same exacting standards and specifications of your asset. As assets are connected, Finning supplies simplified maintenance kits at the best value to make ownership even easier. 


ALERTS AND ADVICE

Finning proactively coordinates scheduling services as required and arranges delivery of kits or service. There’s no need to spend money or lose inventory space to stock parts.


ADDITIONAL CVA'S

Each CVA offers different elements depending on industries or Cat products.

These include:

  • Full machine
  • Powertrain
  • Ground Engaging Tools
  • Undercarriage
  • Hoses and Couplings


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