Every Minute Matters.
When your machine stops, so does your operation. That’s why CAT® and Finning commit to getting you back to work -fast.
When your machine stops, so does your operation. That’s where our Services Commitment, exclusive with a Cat Customer Value Agreement (CVA), comes in. Next-day parts. Two-day repairs. Getting you back to work. If there are any delays, you get paid in Cat Credits. Downtime isn’t part of your plan. Cat CVAs protect your time and wallet.
Time Lost Is Productivity Lost
Every hour of downtime costs more than repairs - it costs progress, reliability, and customer trust. The Cat CVA Services Commitment ensures your operation never sits idle. It’s not just a service promise. It’s a business guarantee designed around what matters most to you: uptime, predictability, and peace of mind.
Reduce Risk
Predictable costs and guaranteed performance.
Maximize ROI
Keep machines running longer and more efficiently.
Simple Ownership
One plan, total coverage, zero hassle.
Expert Care
Dealer support that knows your fleet best.
The CVA Services Commitment in Detail
Our promise is simple: predictable service, faster turnaround, and accountability you can measure. Here’s how each part of the commitment delivers value.
Next Day Parts
Always Within Reach
- All Cat CVAs include next-day availability of maintenance, wear and repair parts.
- If your parts don’t arrive by the next business day, or your requested delivery date you’ll receive up to $1,000 in Cat Credits.
- No waiting, no guessing and no surprises.
two day repairs
Fast Turnaround, Certified Technicians
- CVAs with dealer labor include repair service for common repairs on machines completed within two business days from initial customer authorization. Time commitments for major repairs may vary.
- If your common repair is delayed beyond two business days or the agreed completion date, you’ll receive up to $1,000 in Cat Credits.
- Gain peace of mind with the assurance that your equipment and crew can get back to work, fast.
Our Commitment in Action
CVAs Built Around You.
Backed by Cat® and Finning.
A Cat CVA is more than maintenance — it’s a partnership that reduces risk, boosts ROI, and now, with the Services Commitment, delivers measurable uptime protection.
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*Terms and conditions: Services Commitment Program covers eligible Caterpillar machine models enrolled in a CVA only. Construction Industry Customers only. Participation may vary by location. Two-day repair for common repairs only. Credit amount is in Canadian dollars and valid for 12 months from the date of issue. Additional exclusions, terms, and conditions apply. Please contact your local Finning branch to determine eligibility and for further details on the Program.