For eligible construction industry customers with machines on a Customer Value Agreement (CVA), Finning offers a Services Commitment Program* to guarantee both the availability of your genuine Caterpillar parts, and technician response time for unplanned repairs.

PARTS AVAILABILITY

As part of our services commitment with a CVA, your maintenance and common repair parts will be available when you need them.  If they’re not, Finning will help cover the costs by crediting you up to $1,000.

• If you need a maintenance part as soon as the end of the next business day and we can’t get it to you, you will receive a prepaid credit for the value of the part up to $1,000. 
• For customers with a CVA that includes Finning performed services, repair parts will be available as soon as the end of the second business day and if we can’t get it to you, you will receive a prepaid credit for the value of the part up to $1,000.

SERVICE RESPONSE TIME

Just as you are committed to meeting the needs of your customers, CVAs are designed to meet the needs of your operation. You need your machine up and running as much as possible, which depends on fast and quality service.

With the Services Commitment, your CVA ensures you get:

• 2-Day Technician Response Guarantee to respond and arrive on site for machine down events. If we can’t get there in time, customer will receive a prepaid credit of $500/day up to a maximum of $5,000.
• Priority Scheduling so you get an appointment scheduled right away and at the next available slot.
• Progress Updates so your team knows exactly when your machine is being serviced and how soon you can get it back

*Services Commitment Program covers eligible Caterpillar machine models enrolled in a CVA only.  Credit amount is in Canadian dollars and are valid for 12 months from the date of issue. Additional exclusions, terms, and conditions apply.  Please contact your local Finning branch to determine eligibility and for further details on the Program.