Parts Return Policy

  1. All parts must be returned in original packaging.
  2. All parts must be accompanied by original purchase documentation and are subject to inspection.
  3. All parts must be in a condition that can be classed as new, current and returnable to Finning, as indicated with ’R’ on the delivery note. Any non-returnable part would result in no credit.
  4. No part will be accepted for credit unless the extended value exceeds $20.00 (per part).
  5. All parts returned after 30 days are subject to restocking fee(s). There are no restocking fees for returnable parts returned within 30 days. Restocking fees are as follows:
    Time Frame Restocking fees
    0-30 days 0%
    31-90 days 10%
    91-180 days 50%
    181+ days 100%
  6. All credits will be processed at original purchase price.
  7. All returns over $5,000 extended value require authorization by Branch Manager and/or Parts Manager.

 

FINNING CANADA WILL NOT ACCEPT THE FOLLOWING ITEMS AS RETURN FOR CREDIT UNDER ANY CIRCUMSTANCES:
  • All parts with returnable indicator "N" or "X" on delivery note
  • Electronic Control Modules (ECMs)
  • Kits which are not sealed
  • All Made-As-Ordered parts