Parts Return Policy

  1. All parts must be returned in original packaging.
  2. All parts must be accompanied by original purchase documentation and are subject to inspection.
  3. All parts must be in a condition that can be classed as new, current and returnable to Finning, as indicated with ’R’ on the delivery note. Any non-returnable part would result in no credit.
  4. All parts returns must be initiated through one of the following: Online Finning Return Tool, Direct engagement with a Finning Personnel via phone or at a physical branch.
  5. No part will be accepted for credit unless the extended value exceeds $20.00 (per part).
  6. All parts returned after 30 days are subject to restocking fee(s). There are no restocking fees for returnable parts returned within 30 days. Restocking fees are as follows:
    Time Frame Restocking fees
    0-30 days 0%
    31-90 days 10%
    91-180 days 50%
    181+ days 100%
    • Days are calculated based on the Date part is shipped/ready for collection.
    • Customers are responsible for all freight/transportation/shipping fees incurred to return part(s) to Finning.
  7. All credits will be processed at original purchase price.
  8. All returns over $5,000 extended value require authorization by Branch Manager and/or Parts Manager.
  9. All credits will be processed in a timely manner and refunded via the original purchasing payment method. If purchased on account, then the account will be credited directly. Please allow up to 14 business days for the refund to be processed. Based on volumes and/or unforeseen circumstances these expected times may be extended.

 

FINNING CANADA WILL NOT ACCEPT THE FOLLOWING ITEMS AS RETURN FOR CREDIT UNDER ANY CIRCUMSTANCES:
  • All parts with returnable indicator "N" or "X" on delivery note
  • Electronic Control Modules (ECMs)
  • Kits which are not sealed
  • All Made-As-Ordered parts