According to James Morrison, director, performance solutions operations, for Finning, during COVID-19 one of the ways they were able to support customers was the use of remote monitoring technology. “When COVID-19 started, access to sites and equipment was limited, but we were able to use remote services to support our customers and provide them with the confidence that equipment would be ready to go when they needed it,” said Morrison. “Yes, we had to change the way we did business, but the data gave us the confidence we were not compromising customer service or the long-term health of equipment.”
Learn how two Canadian dealers use technology to provide support and service to customers during a pandemic in Heavy Equipment Guide.
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