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Parts when promised or we pay*

That’s the customer value agreement commitment

You’re committed to your customers And we’re committed to helping you do your best work

With our Services Commitment in a Customer Value Agreement (CVA), receive your parts when you need them and the priority service you deserve – including a technician response less than 48 hours after your initial call.

CVA with services commitment CVA with services commitment
Why our Services Commitment?

Our Service Commitment ensures Parts availability and professional support when you need it.

Get in touch to understand how our Service Commitment can support your business.

Terms and conditions:

Our Services Commitment Program (“the Program”) demonstrates our dedication to support Customers with parts availability and machine uptime. The Program is applicable only to CVA customers and CVA registered machines and is strictly subject to the Customer entering into a CVA / Services Commitment Agreement with full T&Cs. All supplies are subject to Finning Standard Terms & Conditions of Sale & Supply available to view  here .  


Parts Availability

*Where an order acknowledgement for Maintenance Parts has been issued by 4pm on a business day, the parts will be available for collection from your local Finning branch by the end of the next business day.  

**Where an order acknowledgement for Repair Parts has been issued by 4pm on a business day, the parts will be available for collection from your local Finning branch by the end of the second business day. Public holidays are excluded. If we are unable to fulfil our commitment, the Customer will receive a credit equivalent to the net value of the delayed parts, subject to a limit of £750 per order. The credit applies only to parts not already covered by warranty or an EPP. The credit can only be used for parts purchases on parts.cat.com, it is non-transferable and cannot be exchanged for cash. Certain parts / components exclusions apply, please see a Finning representative for further details. Finning does not accept any liability for late delivery of parts arising from events outside of Finning’s reasonable control or due to any delay in deliveries from the Finning branch to the customer’s premises or any other destination nominated by the Customer.

Service Response

*** Following the initial conversation with the Customer, Finning will confirm an appointment with a Finning technician within one business day and a Finning technician will attend site before the end of the second business day (or as agreed with the Customer on their preferred date) from the initial conversation. Whilst we will use our reasonable endeavours, Finning service response times are strictly subject to availability and Finning does not accept any liability arising from a delay in meeting the service response times.

Business Day means Monday to Friday inclusive and excludes bank holidays.

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