Customer Value Agreements

Built around you

Customer Value Agreements


Your machines need to be working tirelessly and performing at their peak every minute of every day. Which is why our Customer Value Agreements (CVAs) are designed to keep you up and running at all times and ensure any unexpected delays are kept to a minimum. No matter how challenging the conditions.

It’s not just about servicing and maintenance either, we go way beyond that. Our CVAs give you total peace of mind and flexibility, enabling you to build a package that suits your individual fleet’s needs and budget.

Put simply, they are built around you.

Fixed Maintenance Costs Fixed Maintenance Costs
Fixed Maintenance Costs

Each package has its own fixed cost so you know exactly what you're getting for your budget.

Total Peace of Mind Total Peace of Mind
Total Peace of Mind

Concentrate on running your business knowing you are fully covered with genuine Cat® parts & certified technicians. 

Flexible Payments Flexible Payments
Flexible Payments

Different payment options to suit your business needs and budget



We offer a choice of five set CVA packages and give you the option to add further services to create the perfect solution for your business.

The five packages are: Essential, Advanced, Complete, Ultimate and Tailored.

You may wish to have just the Essential package with genuine Cat parts delivered to coincide with your maintenance schedule. Or you may choose an industry-leading repair and maintenance support package that provides you with maximum protection and performance.

It’s entirely up to you.


Essential Essential

We provide you with everything you need to carry out all of your essential preventative maintenance using genuine Cat parts kits, supplied to you when you need them.

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Advanced Advanced

Get all the benefits of Essential, plus Remote Condition Monitoring and the reassurance of Cat certified engineers* performing your 1,000 and 2,000-hour services.

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Complete Complete

The Complete preventative maintenance package takes the hassle out of servicing with Cat certified engineers* carrying out all required servicing with genuine Cat parts kits.

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Ultimate Ultimate

Our Ultimate repair and maintenance solution provides total peace of mind, with all servicing, planned repairs, and breakdown response covered, offering you maximum protection and performance.

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Tailored Tailored

Completely customised to your business, Tailored support provides more of what you need and less of what you don’t.

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Whichever standard package you choose, you will receive the same five core benefits:

Digital Connectivity Digital Connectivity
Digital Connectivity

Using wireless technology installed on your machine, VisionLink® gives you access to performance and analytics on your computer or tablet.

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Remote Condition Monitoring Remote Condition Monitoring
Remote Condition Monitoring

Utilising VisionLink® data, our Finsight Advisors keep you in tune with the health of your equipment at all times.

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Not included in the Essential Package.

Fluid Analysis Fluid Analysis
Fluid Analysis

Our fluid sampling helps to identify wear patterns, pinpoint early signs of equipment fatigue and plan preventative maintenance.

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Flexible Payments Flexible Payments
Flexible Payments

Manage your maintenance costs and stay on top of your finances with our flexible payment options. Look after your equipment and bottom line. 

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Maintenance Parts Maintenance Parts
Maintenance Parts

Maintenance parts typically represent just 3% of your equipment's operating costs. Minimise downtime and maximise safety with genuine Cat parts.

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Optional additional features for greater maintenance support:

Inspection Inspection

All inspections are carried out by our Cat® certified engineers* using the latest Cat inspection technology. We’ll also recommend any repairs to ensure your fleet is always Health and Safety compliant.    

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Integrated Labour Integrated Labour
Integrated Labour

Our Integrated labour package, Cat certified engineers* perform the major 1,000 and 2,000-hour services. The minor services (500 hours) are carried out by your own engineers.

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Complete Labour Complete Labour
Complete Labour

Our Complete labour option includes major and minor services, providing you with total peace of mind.

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Repairs Repairs

From time to time your machine will need some repairs. When this happens, it is important that these repairs are carried out quickly, professionally and cost-effectively to get you quickly back to work. 

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*During periods of high demand, we may use one of our Finning certified Rollo engineers to perform your service to our standards.


To find out more about how Customer Value Agreements could help your business, contact us today at 0808 175 2246, fill out the short form below or contact your Finning representative.

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