Finning UK - Parts Return Policy

All Goods which a Customer seeks to return and receive a credit for, must be classed as “returnable”. This policy does not apply to non-returnable Goods:

• returnable Goods are identified by an “R” on the delivery note
• non-returnable Goods are identified by an “N” or “X” on the delivery note
• In order to qualify for a credit under this policy, all returned Goods must be:
  • initiated through one of the following: Online Finning Return tool, Direct engagement with a Finning staff member via phone or at physical branch;
  • accompanied by original purchase documentation (invoice or delivery note);
  • in a condition that can be classed as New, Current and Returnable to Finning as indicated with “R” on the delivery note and following physical inspection by Finning on return; and
  • returned in original packaging.  

Subject to the above conditions being met Finning will give full credit to the Customer to the purchase value of the relevant Goods, subject to deduction of a restocking charge as set out below:

• Goods returned 0-30 days: 0% restocking charge;
• Goods returned 31-90 days: 15% of purchase price restocking charge;
• Goods returned 91+ days: 50% of purchase price restocking charge.

Days are calculated based on the date the Goods were shipped to Customer / ready for collection.  The restocking charges are subject to review by Finning from time to time.

Customers are responsible for all freight/ transportation/ shipping fees incurred to return Goods to Finning.

No returns accepted after 120 days from delivery.

All credits to the Customer will be processed at the original purchase price paid (and applicable tax). No credit will be given for any Shipping, Handling, or expediting charges incurred by Finning. No credit will be provided under any circumstances:

a) unless the purchase price for the relevant item exceeds £20.00 + VAT;

b) for Caterpillar or Non-Caterpillar Goods that are identified as “N” or “X” on the delivery note;

c) for installed electrical or mechanical components for testing where oil has passed through them;

d) for the following items:

• Electronic Control Modules (ECMs);
• any sealed pack of multiple parts which have been opened;
• all Made-As-Ordered Goods, these being parts that are only manufactured based on a specific customer order and are not stocked in the Finning network;

In the case of returned Remanufactured (Reman) units where the packaging has been opened only a credit to the value of the core will apply.

All credits will be processed in a timely manner and refunded via the original purchasing payment method. If Goods are purchased on account, then the account will be credited directly. Please allow up to 14 working days for the refund to be processed. Based on volumes and/or unforeseen circumstances these expected times may be extended.

Please Note: any credit in respect of returns of Goods purchase in excess £5,000 will require prior authorisation by a Finning manager.