My.Finning.com Help

Still have questions? Don't worry, we're here to help. Below you will find a series of walkthrough videos, frequently asked questions (FAQs) and other helpful links.

Screenshots may not appear as exact since the platform is continuously evolving. If you have questions about a new feature please contact MyFinningHelp@finning.com or schedule 1on1 training here

Watch the latest My.Finning Webinar Recording

Finning at your Fingertips. Watch a recording of our latest ‘Ask the Experts’ Webinar hosted March 16, 2021.  The first of it's kind, we lined up a panel of My.Finning and Parts.Cat.com experts to answer your burning questions.  

Register for an upcoming My.Finning Webinar

Join our next live webinar to learn about the most recent updates to My.Finning, get a preview of what's to come.  You'll have a chance to interact with product experts to address your questions and ideas.

Register Here

Frequently Asked Questions

What is My.Finning.com?  My.Finning.com is customer platform where you can log in and see information about your business dealings with Finning. It serves as a central hub for information associated with your equipment.

How do I add more accounts for more staff? If you already have an account, you can have you can add additional users through finning.com/myfinning.

I'm having technical difficulties, who should I contact?

Please get in touch with us at myfinninghelp@finning.com

How will My.Finning.com help my business?

My.finning.com can provide value to you in a number of different ways:

  • It simplifies your experience by putting everything you need in one place
  • It provides you with 24/7 access to your Finning data, so you can get the information you need,  when you need it
  • You can track your parts orders easily

How can I sign up to use My.Finning.com?

  1. Visit www.finning.com/myfinning
  2. Fill out the registration form, include your Company Name and if you know it, your Finning Account Number. 

Is there a cost for signing up for My.Finning.com?

No, signing up and using My.Finning.com is free for our customers. 

What is the password policy for My.Finning.com?

Property

Requirements

Characters allowed

·         A – Z

·         a - z

·         0 – 9

·         @ # $ % ^ & * - _ ! + = [ ] { } | \ : ‘ , . ? / ` ~ " ( ) ;

Password restrictions

A minimum of 8 characters and a maximum of 128 characters.

Password must contain:

·         Lower case letter;

·         Upper case letter;

·         Number; and

·         Symbol.

Password shall not contain:

·         Part of the username

·         First name; or

                Last name

Password expiry duration

·         Default value: No expiry

Password change history

The previous 24 passwords can't be used again when the user changes a password.

Password reset history

The last password can be used again when the user resets a forgotten password.

For any Finning users, and for customer accounts that authenticate on MyFinning using federated Office 365 or Active Directory authentication (using the “Log In With Office 365” button), password management is handled via that service and all password policies and management would be set by the IT organization that owns that identity management tool.

What are the supported browsers?

It is recommended to use Chrome, Firefox or Safari when using My.Finning.com.  Internet Explorer is not supported.

How does parts tracking work?

The following should help you understand the tracking statuses available when viewing “Order Status” for a parts order: 

  • Confirmed – We’ve received your order and we’ll start preparing it shortly. 
  • Prepared – Our parts team has double-checked your order and confirmed the details. 
  • Picked –We’ve finished the process of gathering your parts order and they’ll be on their way to you soon. 
  • Shipped – Your parts have been shipped to your specified location. 
  • Delivered/Ready for Pick Up* – Your parts have arrived at your specified branch and are ready for pick-up. 

Can I track my orders in Saskatchewan? 

We’re currently working on providing the same tracking service for our customers in Saskatchewan and are expecting support soon. 

How does the GPS Rollover Occurrence affect the information in My.Finning.com?

The GPS Rollover Occurrence will have the same implications for the data in My.Finning.com. For more information on how this could relate to you, please click here.


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