NEED SOME HELP?

Learning how to use a new technology platform can always be daunting. But fear not, we’re here to help answer any and every question you can throw at us!

Below you will find a series of walkthrough videos, frequently asked questions (FAQs) and other useful links to help you get going.

Videos >
F.A.Q's >
Webinars >

Did you know that free 1:1 training is available?
See how CUBIQ can help you and your business grow in under 30 Mins.


 

Managing Your Orders.

Asset Monitoring.

 

FREQUENTLY ASKED QUESTIONS.

What is CUBIQ Dealer Services?

CUBIQ dealer services is a customer platform where you can log in and see information about your business dealings with Finning. It serves as a central hub for information associated with your equipment.

How can I sign up to use CUBIQ dealer services?

  1. Visit the CUBIQ dealer services registration page.
  2. Fill out the registration form, include your company name and if you know it, your Finning Account Number.

How do I add more accounts for more staff?

If you already have an account, you can have you can add additional users through CUBIQ dealer services.

I have an admin account how do I add more people to it?

If you have an admin account, you can add additional staff to it here.

How does parts tracking work?

Seeing as every business is time-sensitive, you can follow the status of your order from when we receive it, all the way though to when it’s delivered. You get complete transparency throughout the whole parts ordering process. So, say goodbye to missing paperwork and hello to smoother operations.

I'm having technical difficulties, who should I contact?

Please get in touch with us at cubiqsupport@finning.com.

How will CUBIQ dealer services help my business?

CUBIQ dealer services can provide value to you in several different ways:

  • It simplifies your experience by putting everything you need in one place.
  • It provides you with 24/7 access to your Finning data, so you can get the information you need, when you need it.
  • You can track your parts orders easily.

Is there a cost for signing up for CUBIQ dealer services?

No, signing up and using CUBIQ dealer services is free for our customers.

What is the password policy for CUBIQ dealer services?

For any Finning users, and for customer accounts that authenticate on CUBIQ using federated Office 365 or Active Directory authentication (using the “Log In With Office 365” button), password management is handled via that service and all password policies and management would be set by the IT organization that owns that identity management tool.

What are the supported browsers?

It is recommended to use Chrome, Firefox or Safari when using CUBIQ dealer services. Internet Explorer is not supported.

How does parts tracking work?

The following should help you understand the tracking statuses available when viewing “Order Status” for a parts order.

  • In Process – we are in the process of fulfilling your order.
  • Picking – your items are being picked from our warehouse.
  • Shipped / Pick Up – depending on your shipping preferences, your order is ready to ship or pick up at your branch.
  • Return Pending – your return request has been received.
  • Return Received- your return has been processed.
  • Invoiced – your order has been invoiced.
  • Cancelled – Your order has been cancelled.

Can I track my orders in Ireland?

Yes, you sure can.


 

Watch the latest CUBIQ Webinar Recording.

Finning at your Fingertips. Watch a recording of our latest ‘Ask the Experts’ Webinar hosted March 16, 2021.  The first of it's kind, we lined up a panel of CUBIQ and Parts.Cat.com experts to answer your burning questions. 

Register for an upcoming CUBIQ Webinar.

Join our next live webinar to learn about the most recent updates to CUBIQ and get a preview of what's to come. You'll have a chance to interact with product experts to address your questions and ideas.

REGISTER HERE

 


 

How-To. Self Paced Learning Tutorials

Online Anytime From Anywhere. We're here to help make digital interactions easy.  Self-Paced Training geared towards teaching the digital skills that make it possible to leverage specific features of the platform including step-by-step instructions.

 

eSign Data Governance

Short video showing the process to eSign your Data Governance Agreements.  It's as easy as 1-2-3